Support

The app cannot hear me

ColdSpeak needs microphone access. On iPhone, check Settings → ColdSpeak → Microphone. On Android, check Settings → Apps → ColdSpeak → Permissions → Microphone. If access was refused the first time, the system will not ask again and it has to be granted here.

My rep failed to score

Scoring needs a connection. If it drops mid-rep, your recording and its delivery measurements are still saved — only the written critique is missing. Open the rep from your history once you are back online.

The transcript has the wrong words

Speech recognition struggles with names, jargon and heavy background noise. The scoring is instructed to ignore transcription artefacts and judge the speaking, so an odd word here and there will not cost you marks. A consistently poor transcript usually means a noisy room.

Subscriptions

Subscriptions are billed and managed by the App Store or Google Play. Cancel or change a plan in your store account — we cannot do it from our side, and refunds go through the store's own process.

Deleting your data

There is no account, and we hold no copy of your work — it is all on your phone, so deleting it is something you do in the app. To remove one rep, open the full history list and use the menu on its row; that takes its transcript, scores and recordings together. To remove everything, use Settings → Delete everything. Uninstalling the app also clears it.

If you switched on Google Drive backup, the copy in your own Drive is not touched by any of that. Remove it from your Google account, or disconnect Drive in Settings first.

Everything else

admin@coldspeak.com. Tell us your device and what you were doing; it saves a round trip. ColdSpeak is a small operation, so expect a reply within a couple of working days.